Right of withdrawal & withdrawal form

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you or a third party designated by you who is not the carrier took possession of the goods. To exercise your right of withdrawal, you must tell us:

Onlinepets B.V.
Emmer Block 1
4751 XE Oud Gastel, The Netherlands
Email: info@vetsend.co.uk
Tel. +49 3222 18 51 922 (at the local rate), available from Monday to Friday, 8:30 a.m. to 5:00 p.m

For products:

1. The consumer can cancel a contract in relation to the purchase of a product during a cooling-off period of at least 30 days without stating reasons. The entrepreneur may ask the consumer for the reason of withdrawal, but must not force the consumer to state his reason(s).
2. The cooling-off period referred to in paragraph 1 shall start the day after the consumer, or a third party who is not the transporter and has been previously appointed by the consumer, has received the product, or:
   • if the consumer has ordered several products in the same order: the day on which the consumer, or a third party appointed by the consumer, has received the last product. Provided that he has clearly informed the consumer about this prior to the ordering process, the entrepreneur can refuse an order consisting of several products with different delivery times.
   • if the delivery of a product consists of different shipments or parts: the day on which the consumer, or a third party appointed by the consumer, receives the last shipment or the last part;
   • in contracts for regular deliveries of products over a certain period: the day on which the consumer, or a third party appointed by the consumer, receives the first product.

For services and digital content not delivered on a material carrier:

1. The consumer can dissolve a service agreement and a contract for the delivery of digital content that is not delivered on a material carrier in a minimum of 30 days without stating reasons. The entrepreneur may ask the consumer for the reason of withdrawal, but must not force the consumer to state his reason(s).
2. The cooling-off period referred to in paragraph 3 shall start on the day following the conclusion of the contract.

Extended cooling-off time for products, services and digital content not delivered on a material carrier in the event of failure to inform about withdrawal rights:

1. If the entrepreneur has failed to provide the consumer with the legally required information regarding the right of withdrawal, or has failed to provide the model form for withdrawal, the cooling-off period will end twelve months after the end of the original cooling-off period, in accordance with the previous paragraphs of this article.
2. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period will end 30 days after the date on which the consumer receives this information.

Withdrawal form

If you want to revoke the contract, please fill out this form and send it back.
To Onlinepets B.V., Emmerblok 1, 4751 XE Oud Gastel The Netherlands, email: customer-service@vetsend.co.uk

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is on paper)
date

(*) Delete where not applicable.