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Terms & Conditions

This page provides (links to) all of the necessary information regarding our General Terms & Conditions, Privacy Policy and the use of cookies.

General Terms & Conditions

Privacy Policy

Promotional Codes and Facebook Promotions

The following terms and conditions apply to the use of promotional codes:

  • Promotional codes are valid for a limited time only, they cannot be redeemed after the expiry date.
  • A promotional code cannot be redeemed on items that are unavailable.

Facebook Promotion Rules:

  • The competition or promotion is controlled and owned by Vetsend (not Facebook)
  • Please contact Vetsend at contact@vetsend.co.uk or through our Facebook page. You cannot contact Facebook directly regarding our promotions or competitions.
  • The time period per promotion concur with the information given on Facebook
  • Any and all prizes that can be won can be found on our Facebook page.
  • The Vetsend team will choose a winner within one week after the competition has ended.
  • To receive the prize, the winner should notify Vetsend through Facebook, using a private message, within four weeks of being elected
  • Users are responsible for the content and legal liability of their messages
  • The results are definitive

Additional terms and conditions specific to certain promotions and/or competitions are communicated within the description.

Netiquette for Product Reviews

We reserve the right to refuse publication of product reviews based on the following content:

  • Addresses or phone numbers,
  • Email addresses,
  • Blasphemy, swear words, rude or hurtful comments,
  • Links to other websites,
  • HTML-codes,
  • Comments about the items availability, price or alternative purchase possibilities,
  • Questions about an order,
  • Advertisements, solicitations or other commercial content,
  • Comments with insufficient grounds or questionable experience with the product,
  • Incoherent use of the English language

When you submit a review, you automatically consent to publication in other countries.

Dropshipping and Resale Policy

It is not permitted to resell products purchased via Vetsend.co.uk through dropshipping methods or other forms of resale where goods are shipped directly in our packaging to a third party.

At Vetsend.co.uk, we sell exclusively to end-users. Orders identified as dropshipping may be canceled.

Violations of this policy may result in:

  • Cancellation of the order.
  • Termination of the customer relationship.
  • Legal action if necessary.

If in doubt, please contact our customer service in advance.